By making a reservation through email, WhatsApp, or our website, you (the client) agree to these terms and conditions.

If your reservation is made through a third party such as a travel agency, Mindo hotel, or private guide, their terms and conditions apply, and you should contact them directly with any issues.

Terms of Service

The scope of our services is detailed on our website. However, we reserve the right to adjust the itinerary due to unforeseen circumstances such as severe weather, national emergencies, changes in animal behavior, etc.

If your arrival time changes due to unforeseen circumstances, please notify us as soon as possible. We will work with you to arrange an alternate visit time. However, if you prefer to cancel, please note that you may forfeit your payment.

At Refugio Paz de las Aves, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you engage with our marketing campaigns and services.

Information that we collect:

We collect personal information that you voluntarily provide when completing forms on our website or through Facebook ads. This information may include:

• Full name
• Email address
• Phone number

How We Use Your Information:

• To send you details and updates about our birdwatching tours
• To respond to your inquiries and assist with booking our services
• To send promotional emails about future activities and events at Refugio Paz de Las Aves

Changes to the Privacy Policy:

We may update this privacy policy from time to time. We will notify you of any changes by posting the updated policy on this page.

Protecting Your Information:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. We do not share your information with third parties unless it is necessary to provide our services to you. You have the right to access, correct, or delete your personal information at any time. To do so, please contact us at in**@re*****************.com or call us at +1 619 919 4985 (U.S.) or 0996494170 (Ecuador).